I scanned with Norton and it found Trojan.Ransomserv but when I tried to ‘clean’ the system it seemed to fail. This Trojan keeps coming back after restart. My computer is running Windows 7. What should I do to remove Trojan.Ransomserv virus completely without coming back?
Trojan.Ransomserv is considered as a horrible Trojan infection that enters the system through various software exploits. It can be found by Norton antivirus and this virus did really annoy PC users recently. Most of users complain that system goes slow and sometimes may get total crashed as well. This type of virus can capture and send all your personal information, such as credit card details, login number/password to a remote hacker for illicit purposes. Therefore, you must get rid of Trojan.Ransomserv as quickly as possible.
There are many possibilities for a user to gain this virus inside a compromised PC. It may arrive in files attached to e-mail and instant messages, come embedded into letters or get downloaded using peer-to-peer applications. Once downloaded, you will receive security alert saying your PC is at risk. However, if you attempt to remove it, it may show you an error to prevent you from doing that or it just comes back again and again after every reboot. This virus is usually used by attacker to gain access on the target system and later pound it with other malware that also belongs to the same family. Manual removal is needed immediately in order to keep your PC safe and healthy.
1. It can compromise your system and may introduce additional infections like rogue software.
2. It forces you to visit websites and advertisements which are not trusted and may lead you to pay money wrongly for worthless products.
3. It takes up high resources and strikingly slows down your computer speed and even causes your computer stuck frequently.
4. It may allow cyber criminals to track your computer and steal your personal information.
Trojan.Ransomserv is a tricky virus that is able to disable antivirus programs so that it cannot even be detected or removed by antivirus programs, you need to manually remove it out of the computer. And in case that any mistake might occur and cause unpredictable damages, please spend some time on making a backup beforehand. Then follow these steps given as below:
1. Show hidden files and folders.
Open Folder Options by clicking the Start button, clicking Control Panel, clicking Appearance and Personalization, and then clicking Folder Options.
Click the View tab.
Under Advanced settings, click Show hidden files and folders, uncheck Hide protected operating system files (Recommended) and then click OK.
2. Open Registry entries. Find out the malicious files and entries and then delete all.
Attention: Always be sure to back up your PC before making any changes.
a. Press the “Start” button and then choose the option “Run”. In the “Open” field, type “regedit” and click the “OK” button.
b. All malicious files and registry entries that should be deleted:
%AllUsersProfile%\Application Data\.dll
%AllUsersProfile%\Application Data\.exe(random)
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run “[RANDOM]”
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run “[RANDOM].exe”
Trojan.Ransomserv can conceal its presence of the compromised computer by showing only legitimate process running on the system. Thus, it will be hard for you to remove it by running security tools. This virus is able to fetch other malware and open an entry point so that remote attacker can access the computer. Furthermore, it may block your access to the Internet and redirect everything you do on your browser to malicious web pages sometimes. Windows operating system that is running on 32-Bit and 64-Bit are both the target of this Trojan. It will try its best to wreak chaos on your PC until it totally crashes. Therefore, keep Trojan.Ransomserv away from your computer is the most urgent thing you have to do as soon as this virus is detected.
Note: If you are not knowledgeable enough to be able to distinguish the location of this virus, or you are afraid of making mistake during the manual removal, please contact experts from Yoocare Online Tech Support for further help.
Published by & last updated on July 10, 2013 12:53 am
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