Nov 6, 2016

Got “Windows 10 Support – Case ID 398748” Pop Up – How to Remove?

Hi! I clicked on a website about 5 minutes ago and straight after that a page has come on to my screen saying about Windows 10 Support – Case ID 398748. It has a chat window and it ask me to call 1-858-430-8516 for support. It tells me that there are some malicious viruses in my computer and it tells me to call a number for help. It all looks pretty fake and I believe this is one kind of scam. And now the thing is I can’t exit this page in any way! How could I get rid of this? please help me. It is so annoying, now I can’t use my browser. Hope you can help me fix this immediately, thanks so much!!!!

“Windows 10 Support – Case ID 398748” Pops Up – What is it?

Got this “Windows 10 Support – Case ID 398748” Pop Up on your computer and can’t leave it? Then your computer has been infected by an adware program. You should be aware that an adware program should be removed immediately as it can make your computer chaotic. This pop up is distributed on the Internet to trick the infected online computer users to believe that their computers have been hacked by some kind of virus. It aims to scare infected users into calling the offered number in order to get help for removing the virus. In fact, this pop up is a fake tech support, if you call the number, you may be told that you need to pay a really big fee to get virus removal support and you may be told that they need to remotely get to your computer to remove the virus. Actually they may install the unnecessary or malicious programs to your computer.

Image for this malicious pop up


The exact messages from this malicious pop up

Please Call Windows 10 Support Now!
Don’t leave your pc defenseless against new threats. Before you continue, please call Windows 10 support at: 1-858-430-8516
Jackie Anderson / Call Now

There is no doubt that you should ignore the message from this malicious pop up and remove it as soon as you can. You are not supposed to call the number as it is from fake tech support. When you call the number, you may lose your money without your knowledge. Or when you call the number, you may be told that your computer really has been infected by a harmful virus that should be removed immediately, if you don’t remove it, your computer will get many damages. The fake tech support would say something serious that could make you believe and be scared. Anyway, it is not wise to call the number. The only thing you should do is to remove this “Windows 10 Support – Case ID 398748” Pop Up manually from your computer.

Processing manual removal is supposed to have a certain level of computer literacy. If you are not sure how to start and are afraid of making any critical mistakes damaging the computer system, please live chat with YooCare Expert now.

How does this malicious pop up infect my computer

This malicious “Windows 10 Support – Case ID 398748” Pop Up has infected many computers. If you don’t be careful when you surf on the internet, you can get it easily. You may get this malicious pop up in the following situations:

NO.1 You received an unknown email telling you some weird messages and there is an attachment in this email. Due to the curiosity, you will click and download the attachment. But you never know that you have downloaded the malicious pop up at the same time.

NO.2 When you surf on the Internet, you clicked on the pop-up ads accidently. After you clicked on the ads, you can get malicious pop up.

NO.3 You downloaded a freeware on the Internet, but you don’t know that the malicious pop up has been bundled with the freeware you downloaded. When you downloaded and installed the freeware to your computer, you will download the malicious pop up at the same time and you know nothing about it.

The way to remove this malicious Pop Up (For Computer Literate)

There is a removal guide of malicious Pop Up provided here; however, expertise is required during the process of removal, please make sure you are capable to do it by yourself.

1st: Press “Ctrl + Alt + Delete” keys together to open Windows Task Manager, then end all “Windows 10 Support – Case ID 398748” Pop Up running processes. One of processes called random.


2nd: Please find Folder Option in Control Panel, tap View, then select Show hidden files and folders, non-tick Hide protected operating system files (Recommended). Then click OK.


3rd: Go back to desktop then click on Start, then click on Control Panel
Then click on Add and Remove Programs, and find the program related to the malicious “Windows 10 Support – Case ID 398748” Pop Up then try to remove it.


4th: Change your homepage in your browser (Take Mozilla Firefox as an Example)

Click on the button which has tree lines, then click on Options


Then type the URL you want into Home page box and then close this Options tab.


In conclusion:

You should know now this “Windows 10 Support – Case ID 398748” Pop Up is not a real tech support. It is a fake one that aims to scam online computer users. It has been spread on the Internet for a long time. It infects both Windows and Mac OS X computer. Once you randomly see this pop up on your computer, you should be aware that your computer has an adware program and you should get rid of it without delay. You should keep in mind that you are not supposed to call the number or you will lose your money and get nothing. Next time, you should be more careful when you surf on the Internet, you are not supposed to visit the unsafe websites or you may get this kind of malicious pop up again. Now you should remove this “Windows 10 Support – Case ID 398748” Pop Up manually and completely from your computer. You also could scan your computer to see if there are some viruses at the same time.

Note: Still have trouble in removing this malicious Pop Up? If you don’t want to mess up your whole PC, Please contact YooCare Experts for instant help now.

Published by & last updated on November 6, 2016 1:33 pm

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