Feb 13, 2016

Fake Global-support-assistant.com Pop-up Alert Removal

Does “Global-support-assistant.com” pop-up appear on your web browser frequently and freeze your Internet? Is this alert real or fake? Are there tons of pop-ups on your PC that keep interrupting your online activities? Is your homepage suddenly changed to a weird website without your permission? If you are wondering why you are suffering these issues, this article will give you an answer and provide you an effective way to fix it completely.

“Global-support-assistant.com” Pop-up Description:

“Global-support-assistant.com” pop up is a misleading message that can be added on Internet Explorer, Mozilla Firefox, Safari and Google Chrome without any permission. It is associated with adware, browser hijacker or potentially unwanted programs which usually install packaged with other software – especially free programs and downloads such as TV shows, music or movies. This pop up disguises as a legitimate system alert warning you that suspicious activities of intrusions detected which are trying to redirect you to an attack site, and then it misleads you into calling their support engineers to fix the issue. But in reality those so called ‘support engineers’ only want to take control of your PC, steal information that stored on the hard drive, sell you various PC protection products at a high subscription rate, and even install other malware to your system in order to gain as much money as possible. You should ignore the fake message shown on Global-support-assistant.com and don’t call the support team number in any cases.

Global-support-assistant.com pop up alert belongs to a telephone support scam. Every single day, innocent people are tricked into spending hundreds of dollars on non-existent computer problems because of support scam. Once the pop up appears, you will have a series of problems on your PC. This application displays various advertisements and misleading errors to further entice unwary users into downloading unwanted products. It changes your default homepage, new tab and search provider, redirects you to websites you don’t actually want to visit, and even has the ability to slow down your PC performance or disconnect your Internet. It misleads users into thinking that the PC is at risk and there must be some potential threats inside and pushes them to call a number to get support. The purpose of this pop-up is evil. Although they are not malicious, they can be very annoying and you had better remove Global-support-assistant.com warning manually as quickly as possible.

The following instructions require certain levels of computer skills. If you’re not sure and are afraid to make any critical mistakes during the process, please live chat with YooCare Expert now.

Global-support-assistant.com Pop-up Screenshot:

global-support-assistant.com pop-up

How Do You Know Your Browser Is Hijacked?

If you open your browser window (includes IE, Firefox, Safari and Google Chrome etc.) and notice immediately that your home page has been changed to a page you do not recognize, then your browser may have been hijacked by adware. For this type of adware, it can keep giving you Global-support-assistant.com pop-up ads. Other malicious activities can be shown on your computer after hijacked are listed below:
1. It can not only change your web pages, but also alter other settings to add toolbars, pop-up advertisements, and bookmarks that you did not create.
2. It can modify the homepage settings of your web browser, more commonly by reducing your internet security options. And the worse thing is it prevents you from changing them back.
3. New toolbars or Favorites are installed that give you icons and links to web pages that you don’t want.
4. It may block you from visiting certain website you’d like to visit and show an error page instead.
5. It will display constant pop-up ads, sometimes in such large amounts that you are not able to close neither the ads nor the browser.

It May Initiate the Following Symptoms:

1. You keep getting random pop-ups opening in new browser tabs.
2. When clicking on Google search links you get taken to sites that have nothing to do with the subject you searched for.
3. Anti-virus and firewall software won’t start.
4. Internet stops working.
5. Unknown software has been installed without your authorization.
6. You can’t access reputable sites unless you type the URL into the navigation bar

Malicious Adware Manual Removal Guides:

Global-support-assistant.com adware hijacks your browser to redirect your web search results and changes the homepage and browser settings. To completely uninstall it from an infected system, manual removal is the first choice because sometimes antivirus software cannot pick up the exact computer threat timely or remove it permanently. Now most browser hijackers are quite similar to spyware and adware threats and therefore cannot be removed with the help of popular antivirus products. Users can follow the manual guide here to get rid of this adware completely.

1. Clear all the cookies of your affected browsers.

Since this tricky hijacker virus has the ability to use cookies for tracing and tracking the internet activity of users, it is suggested users delete all the cookies before a complete removal.

Google Chrome:

Click on the “Tools” menu and click the “Clear browsing data” button.
Select “Delete cookies and other site data” to delete all cookies from the list.

Internet Explorer:
Open Internet explorer window
Click the “Tools” button
Point to “safety” and then click “delete browsing history”
Tick the “cookies” box, then click “delete”


Mozilla Firefox:

Click on Tools, then Options, select Privacy
Click “Remove individual cookies”
In the Cookies panel, click on “Show Cookies”
To remove a single cookie click on the entry in the list and click on the “Remove Cookie”
To remove all cookies click on the “Remove All Cookies” button


2. End the malicious process from Task Manager.

Once Global-support-assistant.com adware is installed, computer user may notice that CPU usage randomly jumps to 100 percent. At any time Windows always has many running processes. A process is an individual task that the computer runs. In general, the more processes, the more work the computer has to do and the slower it will run. If your system’s CPU spike is constant and remain at a constant 90-95%, users should check from Task Manager and see if there is a suspicious process occupying the system resources and then end it immediately.

(The name of the virus process can be random.)

Press Ctrl+Shift+Esc to quickly bring up Task Manager Window:


3. Show hidden files and folders.

Open Folder Options by clicking the Start button, clicking Control Panel, clicking Appearance and Personalization, and then clicking Folder Options.

Click the View tab.

Under Advanced settings, click Show hidden files and folders, uncheck Hide protected operating system files (Recommended) and then click OK.


4. Remove all the malicious files related to Global-support-assistant.com manually.

C:\Documents and Settings\LocalService\Local Settings\Temporary Internet Files\*.exe

HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Main StartPage

Video Shows You How to Safely Modify Windows Registry Editor:

Global-support-assistant.com pop-up is a fake alert that can appear anytime on your web browser and block you from surfing the web properly, especially when you are on e-commerce websites, in particular on eBay or Amazon. Mostly it comes bundled with many potentially unwanted programs and malware. This adware seeks to display misleading security alerts to cheat you into contacting an unknown scam tech support company or downloading counterfeit antivirus programs. A lot of people may feel panic when they see this alert message for no reasons on the web browser but just clam down and keep cautious. The message claiming that your PC is infected or at risk is far from real. It connects with browser hijacker or adware which is able to monitor all your activities on the Internet, therefore, don’t hesitate to get rid of it from your PC.

Note: If you are not a computer expert and have no idea how to perform the removal, please contact experts from YooCare Online Tech Support for further help.

Published by & last updated on February 13, 2016 2:41 am

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