Jun 15, 2015

Supportmyapple.info Removal Guide

I was chatting online with my bosom female friend. Then she sent me something interesting and asked me to take a look for fun. Without thinking in twice, I clicked onto the link. Something was going wrong after that. I kept being redirected to Supportmyapple.info’s domain. I didn’t even know what this thing was. It was so weird. Now this malicious thing turns out be to a pesky browser hijacker. What should I do now? How do I get rid of this virus? Oh, dear, please save me!

More Information About Supportmyapple.info

Supportmyapple.info is created by malicious cyber criminals. It is classified as the browser hijacker family. It is a nasty adware which may spy on your web-browsing activity and display advertisements. All the ads are according to your interest which will severely affect your browser activities. So that, you may visit it and then it may get you to some malicious websites. This virus may infect all kinds of operating systems, including Mac, Windows7, Windows8, Windows 8.1, Windows XP, Windows Vista and so on. Some Mac computer users may think that mac would be infected by this virus. However, you should know that even Mac may also be infected by this virus. So no matter what kind of operating system your computer using, you should be aware of the infection of this virus. Once get infected, please take immediate action to get rid of this virus without any hesitation.

How does Supportmyapple.info get into your computer without your knowledge and permission? This virus usually gets into your computer by infected external storage devices, spam emails, p2p file sharing and etc. After it installed onto your computer, it is capable of hiding itself deeply on your system. Later then it may begin to affect your important system files and make changes system settings or browser. All the installed browsers on your compromised computer will be greatly ruined, which is including Safari, Internet Explorer, Google Chrome, and Mozilla Firefox and so on. Otherwise, it may mess up your files which are end with “.exe” file extension like MS Word, Excel, Notepad and etc. While you are using your word, you may note that you may be interrupted so frequently. In addition, this virus may track all your sensitive data by using your cookies and send them to anti-social person which leads to misuse of them. Now, you may see lots of trouble will be brought onto your computer by this virus. This hijacker will be a great threat to your computer. You’d better remove this virus as early as possible when you find it on your computer.

Processing manual removal is supposed to have a certain level of computer literacy. If you are not sure how to start and are afraid of making any critical mistakes damaging the computer system, please live chat with YooCare Expert now.

Basic Symptoms and Potential Risks of Supportmyapple.info

1. It can be added to Internet Explorer, Mozilla Firefox or Google Chrome browsers without your notification.
2. You are rerouted to some unknown sponsored websites that you have never seen before when you surfing online.
3. You can get a bunch of popup ads show on the webpage which you are browsing.
4. It can be installed on your computer slightly.
5. This browser hijacker can introduce various infections and unwanted programs onto your system,
6. It can investigate your browsing behavior and gather your input information online.
7. It is also responsible for collecting computer user’s private information like IP address and online traces for unethical using of online marketing.

Note: If one of symptoms mentioned above is found in your computer, then you must know that your computer is being attacked by the browser hijacker. Since the browser hijacker is so dangerous, once your computer is infected, you should take actions to delete the hijacker. If you are not a computer expert, in case you lose your important data or damage your system, please welcome to contact Yoocare/Yoosecurity Online Expert for help now!

Manual Removal Guide:

Supportmyapple.info hijacks your default browser to redirect your web search results and modifies your default homepage and browser settings. Manual removal is the most effective way to completely uninstall it from an infected computer’s operating system, for the season that this hijacker is so cunning and dangerous, antivirus programs cannot get rid of it permanently. Here are the manual guides for users to remove the annoying hijacker.

1. Clean Add-ons and Extensions

* Internet Explorer:

(1). Click Tools in the Menu bar and then click Internet Options

Tools in IE

(2). Click Programs tab, click Manage add-ons and disable the dubious add-ons

* Firefox:

(1). Click Tools in the Menu bar and then click Add-ons

Tools in Firefox

(2). Click Extensions, select the related browser add-ons and click Disable

* Google Chrome:

(1). Click Customize and control Google Chrome button → Tools → Extensions

Customize and control Google Chrome button

(2). Disable the extensions of this virus

2. End Relevant Processes

(1). Press Ctrl+Shift+Esc together to pop up Windows Task Manager, click Processes tab

Windows Task Manager

*For Win 8 Users:

Click More details when you see the Task Manager box

Win 8 Task Manager

And then click Details tab

Details Tab in Win 8 Task Manager

(2). Find out and end this hijacker’s processes

3. Show Hidden Files

(1). Click on Start button and then on Control Panel

(2). Click on Appearance and Personalization

(3). Click on Folder Options

(4). Click on the View tab in the Folder Options window

(5). Choose Show hidden files, folders, and drives under the Hidden files and folders category

(6). Click OK at the bottom of the Folder Options window

*For Win 8 Users:

Press Win+E together to open Computer window, click View and then click Options

View in Computer Window

Click View tab in the Folder Options window, choose Show hidden files, folders, and drives under the Hidden files and folders category

View Tab in Folder Options Window

4. Delete Relevant Registry Entries and Files

(1). Delete the registry entries related to this browser hijacker through Registry Editor Press Win+R to bring up the Run window, type “regedit” and click “OK”

While the Registry Editor is open, search and delete its registry entries

HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run\[RANDOM CHARACTERS].exe HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run ‘Random’ HKEY_LOCAL_MACHINE\Software\Microsoft\Windows NT\CurrentVersion\Random HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings “CertificateRevocation” =Random

(2). Find out and remove the associated files

%AllUsersProfile%\random.exe %AppData%\Roaming\Microsoft\Windows\Templates\random.exe %AllUsersProfile%\Application Data\~random %AllUsersProfile%\Application Data\.dll HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Random “.exe”

Video Shows You How to Safely Modify Windows Registry Editor:


Supportmyapple.info is an adware which is sorted to browser hijacker. It is a malicious virus which can infect all kinds of operating system including Mac. This virus can sneak into your computer through spam email attachments, freeware downloads, suspicious websites and vicious links etc.. Once penetrated onto your computer, it may pose lots of trouble on your computer. This infection will change your registry settings like your browser settings and DNS settings etc. and other important windows system files. It has the ability to steal sensitive data like passwords, credit card, bank account information etc. What’s more, it may spread lots of commercial ads displaying on your screen and chock up your computer. Your computer performance will be degraded so severely. So it is very important to remove Supportmyapple.info from your computer as early as possible before it steals your information. Only manual removal can get rid of this virus completely and permanently.

Suggestion: The above manual removal is quite dangerous and complicated, which needs sufficient professional skills. Therefore, only computer users with rich computer knowledge are recommended to implement the process because any errors including deleting important system files and registry entries will crash your computer system. If you have no idea of how to process the manual removal, please contact experts from YooCare Online Tech Support for further assistance.

Published by & last updated on June 15, 2015 6:14 am

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