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May 30, 2014

Remove 2014customersurvey.com Pop-up

What is 2014customersurvey.com and how to delete it? You receive many pop-up windows constantly? It affects both IE and Firefox? You scan the computer and no threat is detected in the scan result, but you know it is in the computer because you always see the pop-up when you are online? How to get the surfing environment back to normal?

More Details about 2014customersurvey.com:

If you often see random pop-ups from 2014customersurvey.com every time you do Google search or access a web site in Internet Explorer, Opera, Firefox or Google Chrome, then your computer is infected with an adware which you should not turn a blind eye to. This infection is specifically designed to make money. It generates network traffic via displaying ads as well as sponsored links for other suspicious web sites on your web browser or asking you to complete a survey. It is made into a plug-in or an extension so as to attach to some famous web browsers easily. The developers usually add it to some free software with attractive functions so that many computer users are lured to install it into the computer.

After the malicious 2014customersurvey.com pop-up infection gets into your computer, it will do a lot of bad things. Thereinto, when you click a link or open a new tab in the browser, it will pop up asking you to complete a survey. Usually it will promise that the computer user who finishes the survey will get a prize (such as electronic products and cash coupons), but in reality, if you do finish the task as it requires, the cyber criminals will get some income. In addition, if you agree to take its survey, you need to input your phone number or other personal information and by completing the survey you automatically agree that you will pay a certain amount of money a week for some services you definitely do not need. The infection will also display many ads on your computer screen when you are surfing the Internet. 2014customersurvey.com itself is not a malicious domain name, however, cyber criminals are able to use the adware to promote ads from its domain so as to obtain pay per click advertising income and track your privacy. Thus, to ensure you can use the computer safely, you need to have it removed as early as possible.

Processing manual removal is supposed to have a certain level of computer literacy. If you are not sure how to start and are afraid of making any critical mistakes damaging the computer system, please live chat with YooCare Expert now.

Primary Symptoms and Potential Risks:

1. 2014customersurvey.com is able to become the startup page of your web browser via modifying browser settings. No matter which browser you are using (Internet Explorer, Safari, Google Chrome, Mozilla Firefox or Opera), you can see the browser is occupied by it completely.
2. It may also install plug-ins, extensions and toolbars in the browser so as to record your search history as well as cookies.
3. You need to wait for a long time when visiting websites because the browser always gets stuck and is slow in reaction.
4. This annoying redirect may also result in unstable Internet connection and system freezes frequently.
5. You are forced to receive many advertisement windows when the computer is connected to the Internet.

Manual Removal Guide:

2014customersurvey.com pop-up infection is an annoying adware that always appears in your browser suddenly. Once you see it in your browser, you’d better be careful not to click on it, or your computer will be getting worse and worse because it can bring many troubles to your computer. Its main purpose is to make money from the user. It has the ability to record your browsing history so as to know about your interest and then send you some attractive advertisements. It also slows down your web browsing speed and is a threat to your privacy safety. With it in the computer, your payment password or other important information may be leaked out without letting you know. If you want to prevent your computer and your privacy, you must get rid of 2014customersurvey.com immediately.

1. Clean Add-ons and Extensions

* Internet Explorer:

(1). Click Tools in the Menu bar and then click Internet Options

Tools in IE

(3). Click Programs tab, click Manage add-ons and disable the suspicious add-ons

* Firefox:

(1). Click Tools in the Menu bar and then click Add-ons

Tools in Firefox

(2). Click Extensions, select the related browser add-ons and click Disable

* Google Chrome:

(1). Click Customize and control Google Chrome button → Tools → Extensions

Customize and control Google Chrome button

(2). Disable the extensions of 2014customersurvey.com

2. End Relevant Processes

(1). Press Ctrl+Shift+Esc together to pop up Windows Task Manager, click Processes tab

Windows Task Manager

*For Win 8 Users:

Click More details when you see the Task Manager box

Win 8 Task Manager

And then click Details tab

Details Tab in Win 8 Task Manager

(2). Find out and end 2014customersurvey.com’s processes

3. Show Hidden Files

(1). Click on Start button and then on Control Panel

(2). Click on Appearance and Personalization

(3). Click on Folder Options

(4). Click on the View tab in the Folder Options window

(5). Choose Show hidden files, folders, and drives under the Hidden files and folders category

(6). Click OK at the bottom of the Folder Options window

*For Win 8 Users:

Press Win+E together to open Computer window, click View and then click Options

View in Computer Window

Click View tab in the Folder Options window, choose Show hidden files, folders, and drives under the Hidden files and folders category

View Tab in Folder Options Window

4. Delete Relevant Registry Entries and Files

(1). Delete the registry entries related to 2014customersurvey.com through Registry Editor

Press Win+R to bring up the Run window, type “regedit” and click “OK”

While the Registry Editor is open, search and delete its registry entries

HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run ‘Random’

HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings “CertificateRevocation” =Random

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer\run\Random.exe

(2). Find out and remove the associated files

%AppData%\Roaming\Microsoft\Windows\Templates\random.exe

%Temp%\random.exe

%AllUsersProfile%\Application Data\random

%AllUsersProfile%\Application Data\.dll HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Random “.exe”

Video Shows You How to Safely Modify Windows Registry Editor:

2014customersurvey.com pop-up can be classified as a browser hijacker problem. These pop-up windows will take up high system resources, which decreases the computer performance. Computer users often feel that the infected computer runs like a snail. Everything seems to be in disorder. You will face with random errors, no response problem and even system collapse. Moreover, those ads it shows are unreliable from which the cyber criminal can earn money. You are advised to remove 2014customersurvey.com in the early time so as to avoid any threat and loss.

The above manual removal is quite dangerous and complicated, which needs sufficient professional skills. Therefore, only computer users with rich computer knowledge are recommended to implement the process because any errors including deleting important system files and registry entries will crash your computer system. If you have no idea of how to process the manual removal, please contact experts from YooCare Online Tech Support for further assistance.

Published by & last updated on May 30, 2014 4:41 am

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