I keep getting a notice from Norton antivirus that says my computer is infected with a high risk threat. This alert saying that”Auto-Protect is processing security risk Suspicious.Cloud.7.EP” pops up about once every two minutes and it is driving me insane. I have tried many solutions to remove it but all of them are not working, none of antivirus products can get rid of it. Is there anything I can do to stop it?
Suspicious.Cloud.7.EP is a Trojan virus detected by Norton Antivirus or Norton Internet Security that can carry out many damaging actions on the corrupted PC. Most of time, computer users get this virus installed from the Internet. While browsing the Internet, they may receive an Internet advertisement or window appears that says computer is infected or that a unique plug-in is required. Without fully understanding what it is, they accept the prompt, then Suspicious.Cloud.7.EP installs without any knowledge. Also this threat can invade the computer by visiting pornographic website or downloading attachment from spam emails. As soon as it is downloaded, it destroys the operating system gradually until you can’t use it smoothly anymore.
This virus creates the registry entries so that it can load automatically whenever the PC user boots up Windows. Thus, every time you want to go online, a box will pop up saying “Auto-Protect is processing security risk Suspicious.Cloud.7.EP” and it takes forever for your browser to load. After a bit, it says “Auto-Protect has removed security risk Suspicious.Cloud.7.EP from your computer.” This problem keeps recurring and users can do nothing with this annoying prompt but have to bear it. In addition, your browser may get redirect to affiliate web pages, you may see pop-up ads or other similar behavior. It slows down the corrupted PC notably and could drop harmful files and make several changes on computer settings without your consent. Just like other Trojan viruses, it can open a backdoor that allows an attacker to steal sensitive information including user name and passwords that are stored on the PC. In a word, with this pesky Trojan inside the computer, users will get a lot of PC problems like getting higher CPU usage percentage or BSOD randomly, so it is necessary to get rid of this Trojan from the computer as soon as possible.
1. This virus slows down your computer speed which makes you in a trouble while opening program and surfing Internet. It takes forever to open a program or website.
2. Antivirus you have installed keeps popping up messages while you are surfing on the internet showing you the computer is at risk but you can’t get rid of it all.
3. This virus will shut down your other anti-virus and anti-spyware programs. And it will also infect and corrupt your registry, leaving your computer totally unsafe.
4. This virus will disable the proper running of many different programs or even disable some functions of your computer.
5. System restore can’t help to remove this Trojan completely.
1. End the malicious process from Task Manager.
Once Suspicious.Cloud.7.EP is installed, computer user may notice that CPU usage randomly jumps to 100 percent. At any time Windows always has many running processes. A process is an individual task that the computer runs. In general, the more processes, the more work the computer has to do and the slower it will run. If your system’s CPU spike is constant and remain at a constant 90-95%, users should check from Task Manager and see if there is a suspicious process occupying the system resources and then end it immediately.
(The name of the virus process can be random.)
Press Ctrl+Shift+Esc to quickly bring up Task Manager Window：
2. Show hidden files and folders.
Open Folder Options by clicking the Start button, clicking Control Panel, clicking Appearance and Personalization, and then clicking Folder Options.
Click the View tab.
Under Advanced settings, click Show hidden files and folders, uncheck Hide protected operating system files (Recommended) and then click OK.
3. Open Registry entries. Find out the malicious files and entries and then delete all.
Attention: Always be sure to back up your PC before making any changes.
a. Press the “Start” button and then choose the option “Run”. In the “Open” field, type “regedit” and click the “OK” button.
b. All malicious files and registry entries related to Suspicious.Cloud.7.EP that should be deleted:
Suspicious.Cloud.7.EP is a virus that attacks vulnerable computers running with Windows operating system (Windows XP, Windows Vista, Windows 7 and Windows 8). This tricky virus can break into the target computer by exploiting software vulnerability. Once it gains an access, it will apply an advance technique that aims to conceal itself and evades anti-virus detection. As a member of Trojan family, it enables cyber criminals to take over your PC remotely and use the compromised system for doing cyber crime and the most noticeable symptom on the presence of this Trojan is extreme reduction on performance of the computer. By running in the background, it also can monitor web-browsing activity of the user and redirect users to all kinds of ad sites against their wills. Moreover, this virus could contact a remote server and download other malware including Ransomware, Rogue programs on your computer. Therefore, a complete removal is needed in case the virus ruins your computer eventually.
Note: If you are not knowledgeable enough to be able to distinguish the location of this virus, or you are afraid of making mistake during the manual removal, please contact experts from Yoocare Online Tech Support for further help.
Published by & last updated on December 8, 2013 8:24 am