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Jan 8, 2020

News! Upcoming Maintenance Disrupting DigitalOcean Email Notifications

A planned maintenance will be occurring with one of DigitalOcean’s Email Service Providers on Saturday, January 11 from 1 – 7AM EST (0700 – 1200 UTC). This will delay the sending of certain DigitalOcean emails to our customers until after the maintenance window closes. (More details on the specific emails impacted can be found below along with proposed mitigations.)

The maintenance should not disrupt any inbound emails to DigitalOcean teams such as our Support Team or your ability to send/receive email via your Droplets.

The following outbound emails will be impacted:

  • DigitalOcean Monitoring Emails
  • Customers needing access during this time are advised to enable a second notification method. Monitor emails will deliver after a delay.

  • Droplet Creations Without SSH Keys
  • Customers needing access during this time are advised to use SSH keys to allow login during the maintenance.

  • New Login on an Untrusted Device (e.g. a fresh browser)
  • Customers needing access during this time are advised to enable two-factor authentication or enable Google/GitHub authentication to allow login during the maintenance.

  • DigitalOcean Team and User Email Updates
  • Advise customers defer Team and User Email updates until after outage. These update emails will deliver after a delay.

  • Droplet Password Reset Emails
  • Advise customers defer on Droplet password resets until after outage. Droplet password reset emails will deliver after a delay.

  • User Password Reset Emails
  • Advise customers defer on user password resets until after outage. User password reset emails will deliver after a delay.

  • New User Signups
  • ‘Confirm Your Account’ emails will deliver after a delay.

Published by Matt Johnston & last updated on January 8, 2020 7:15 am

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