Hello. I need your support to get rid of Intelli-support-assistant.com alerts. I believe that the malware came along with Pluto Streaming TV because I started to get pop ups and error messages after I installed it. Now, my Mozilla Firefox is filled with Intelli-support-assistant.com alerts. It says, “WARNING! Potential Threat Detected!” Suspicious activities of intrusions have detected by it. Does that mean my computer has been hacked? I have been told to call 18-0023-4227 and get help from certified network support engineers, so I did. The engineer said I must pay $199 to fix my computer. It was a huge amount of money for me. Do you know how to deal with it? Is there a cheaper way to get rid of those annoying alerts and fix the problems? Any suggestion would be appreciated.
Did you see pop-up Intelli-support-assistant.com alerts on your Google Chrome, Internet Explorer or Mozilla Firefox? If your answer is “Yes”, your computer is infected with malicious malware. Firstly, we have to make it clear that the malware we are talking about is the program which displays system alerts on your browser. Malware behind those fake alerts is the real computer threat. In fact, the pop-up system alerts are fake. They are sent out by cyber criminals to promote fake tech support for illegal money. Though it mentions certified network support engineers, no one there will help you fix the issues because they are not engineers and don’t have the ability to do this. If you call the given number, the trained salesman will try to persuade you to purchase useless product. Hence, do not call the number and spend money on useless product. You can remove Intelli-support-assistant.com alerts manually. Locate related programs that cause fake alerts and delete them completely.
Malware that brings you Intelli-support-assistant.com fake alerts can sneak into your computer along with unknown ad-supported software. Malicious program can be embedded in software package like free video recorder, text reader and other media players from unsafe websites and installed as a plug-in. It is important to pay attention to what you agree to install from the license agreements and installation screens when installing any free software off the Internet. Besides, your browser will be hijacked by Intelli-support-assistant.com fake alerts after you visit compromised ad websites. Adware and other malware can be downloaded when you click on a certain word or picture which contains malicious link.
Removing the Intelli-support-assistant.com alerts seems to be difficult for ordinary computer users, even those famous antivirus programs cannot do that successfully. Hence, manual removal can ensure that the stubborn virus will be gone completely. As mentioned above, manual removal needs professional knowledge, because the lack of experience may cause errors resulting in some other unpredictable problems. The following guide provides a general concept of the removal. You may not be able to find out some certain files for the virus can be changed. If you fear the loss of important data, please consider making a backup before starting the removal.
1. Restart the Infected Computer into Safe Mode with Networking
(* Usually the malware will be temporarily disabled in Safe Mode which will provide users a chance to get this problem fixed. If you are still getting the virus popup in safe mode with networking, please try safe mode with command prompt instead.)
Restart your computer, immediately, quickly and repeatedly hit F8 key before the Windows start-up screen shows. Select “Safe Mode with Networking”, and then press Enter key.
2. Stop the Processes Related to the Intelli-support-assistant.com alerts in Windows Task Manager
Press Ctrl+Shift+Esc keys together and end the virus processes in the Processes tab of Windows Task Manager.
3. Show Hidden Files
(1). Press Win+R to get Run window
(2). Type Control Panel in the Run window and hit enter to get Control Panel
(3). Click on Appearance and Personalization
(3). Click on Folder Options
(4). Click on View tab in Folder Options window
(5). Tick Show hidden files, folders, and drives under Hidden files and folders tab
(6). Click Apply to take effect, then click OK at the bottom of the Folder Options window
4. Delete Virus Files
(1). Using Registry Editor to delete or adjust all the related registry entries of Intelli-support-assistant.com alerts.
*Guides to open Registry Editor:
Press Win+R key together to get the Run box, type in ‘regedit’ then click OK, Registry Editor window will pop up
(2). Find out and remove the associated files of this fake Antivirus
In a word, Intelli-support-assistant.com alerts can not be trusted which is only a scam. There is no need to worry about the fake alerts. Your computer is fine from the threats it mentions. Your real enemy is the malware that delivers you fake alerts. The pop-ups, errors, random system crash down, low performance and other issues of your computer all are caused by this malware. Do not waste money on unneeded products. Besides, we don’t know if the product is safe or not. They probably are malware too. If so, your computer will be badly damaged and your sensitive information is likely to be exposed in front of the cyber criminals. Therefore, your first task is to get this malware removed and get rid of Intelli-support-assistant.com alerts right now. Do not waste any time. Take actions immediately!
Published by David MicKinney & last updated on August 26, 2016 9:22 am