What should I do? My new Dell laptop got detected HEUR.Trojan.Script.Generic virus which was reported by my Kaspersky security/protection. Tons of pop-ups and ads were displaying on my screen to keep me away from doing anything normally on the infected computer. Threats warnings were popping up frequently. How do I get rid of this malicious Trojan virus? Please help!
“My Kaspersky security/protection is what alerted me of the potential infection. It appears as though my laptop computer has potentially been infected with the HEUR.Trojan.Script.Generic virus…..I don’t feel confident enough about my knowledge of computers. I attempt to do the manual removal process by myself… WHAT SHOULD I DO? CAN YOU HELP? THANKS!”
HEUR.Trojan.Script.Generic virus is defined as a nasty Trojan which is a serious computer virus created by cyber criminals with new technology. This malicious virus has the ability to make the infected computer in a mess and be infringed by other viruses easily. Once this virus gets into the target computer, it is capable of taking control of the whole computer activities and then conducting bad performance. In general, it may sneak into the target computer smoothly by making full use of security vulnerabilities and computer user’s reckless behaviors. For example, the following action may attract the attack of this Trojan horse virus to your computer: clicking on some pop-up ads from malicious websites, downloading unsafe freeware applications from unauthorized websites, clicking on unknown links and opening spam email attachments.
After HEUR.Trojan.Script.Generic virus installed onto your computer, it will make lots of computer troubles for you as other evil Trojan virus like HEUR:Exploit.Java.Generic and HEUR:Trojan.Script.Iframer do. Your Windows registry entries and other important system settings will be polluted one by one in a quick speed. It may change your Internet settings and browser settings. Some of your programs’ files may be deleted or replaced without your notice and approval. A bunch of spam files would be injected to take up system resources. Kinds of unwanted stuff can be installed on desktop automatically. All these bad things will consume a large amount of system resources while executing malicious tasks, resulting in the slow and weird performance of the infected computer. Your computer will get stuck, website crash, white screen frequently. Before your computer is fully damaged by HEUR.Trojan.Script.Generic virus, it is strongly suggest you get rid of it as soon as it is reported without any hesitation.
1. Desktop background image and Browser homepage settings are changed. Google, Yahoo Searches are redirected.
2. It may slow down your computer considerably and you will feel like your computer is stuck. This includes opening programs, shutting down your computer, and slow Internet.
3. It is capable to corrupt your windows registry and uses it to deploy annoying pop up ads out of nowhere. You will get many unwanted pop-ups on your computer.
Note: No matter how the virus accesses your PC, users should know that there are no tools can remove this pesky Trojan automatically at this moment, it is suggested users not spend much time in downloading or paying any security software which claims can delete this stubborn virus. It is totally useless. To completely get rid of HEUR.Trojan.Script.Generic virus, professional manual guide is needed.
Currently many computer users had the same experience that this virus couldn’t be removed by any anti-virus applications. So the manual approach is always required to combat this virus. And here is the step-by-step removal guide for all computer users.
1. End the malicious process from Task Manager.
HEUR.Trojan.Script.Generic Virus is installed,computer user may notice that CPU usage randomly jumps to 100 percent. At any time Windows always has many running processes. A process is an individual task that the computer runs. In general, the more processes, the more work the computer has to do and the slower it will run. If your system’s CPU spike is constant and remain at a constant 90-95%, users should check from Task Manager and see if there is a suspicious process occupying system resources and then end it immediately.
(The name of the virus process can be random.)
Press Ctrl+Shift+Esc to quickly bring up Task Manager Window：
2. Show hidden files and folders.
Open Folder Options by clicking the Start button, clicking Control Panel, clicking Appearance and Personalization, and then clicking Folder Options.
Click the View tab.
Under Advanced settings, click Show hidden files and folders, uncheck Hide protected operating system files (Recommended) and then click OK.
3. Open Registry entries. Find out the malicious files and entries and then delete all.
Attention: Always be sure to back up your PC before making any changes.
a. Press Windows key + R to open Run box. In the “Open” field, type “regedit” and click the “OK” button.
Then a Registry Editor window will pop up as the following picture shows:
b. Search malicious files and registry entries and then remove all of them:
HEUR.Trojan.Script.Generic virus is very stubborn computer infection which is propagated from unsafe email attachments, free downloads or file-sharing websites etc. Once this virus gets into your computer, your computer may encounter blue screen of death problems displaying complex error codes or baffling black screen problems. What is worse, this virus may act as a backdoor for virus’ makers who may monitor the websites you visit and all the information you input without hindrance. As a result, your sensitive data will be pilfered by the cyber criminals without your knowledge. Therefore, when your computer acts differently as usual, you should pull an alarm that your computer may be infected by virus. You should run a full scan on your infected computer immediately. Once HEUR.Trojan.Script.Generic virus is detected, you should remove it from the compromised computer right away. Many famous antivirus programs are able to detect its existence but are unable to remove it completely. Thus, the flexible manual removal is the most effective way to get rid of the virus.
Published by Selina Lynmich, last updated on January 22, 2017 1:30 pm | Trojan Horse Removal Guide