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Jul 13

Fake MS Tech Support Number? How to Fix it?

I was on my desk top and it was locked out with a number to call. I believe my computer has been hacked already because I unsuspectingly actually called the number in question to have my screen unblocked. I remember pressing the flag looking box and the letter r together and upon doing so, the “tech” took control of my computer until it came time to pay for what he called “level 7 tech support to remove or correct the problem”. I asked him to just leave my screen locked if I had to pay for it because I didn’t have that kind of money in the 1st place. He then said to just call the number back when I had the funds to pay for the services to correct my problem. What do I do now? Help!

I was surfing on the Internet and all of a sudden, a warning message pop up saying that Mirosoft Detected Security Error due to suspicious activity found on my computer and asked me to call a toll free 800 number. It claimed my personal and financial information is compromised. I was so scared and turned off the computer immediately. What is happening? Is it real? Shall I call the number? Please help!

Computers Are Hacked by Fake MS Tech Support Number Scam Pop-up—What to Do?

When the users’ PCs are attacked by the Fake MS Tech Support Number Scam Pop-up, what should they do? Should they dial the number provided by the warning message to ask for tech support, which is free of charges as the virus says? As a matter of fact, the Fake MS Tech Support Number Scam Pop-up is undoubtedly a ransomware or scam virus developed by hackers to cheat money of the victims. The ransomware pushes victims to call the 800 number by locking up their computers. On the phone call, the cyber criminals will instruct the victims to do certain operation in order to get full control of their computers. After the computer is completely controlled, the cyber criminals will ask for payment to provide tech support. If not, the computer will be totally controlled by the hacker and they can do whatever they want on your computer. If this happens, your data will be put at extreme risk. It is very dangerous for you to use the computer to do anything again. Besides, in many cases, the victims report that although it says the number is toll free, they lose money on their phone card and the bill is much more than before. Therefore, when you come across this scam virus, you should not call the number, should not follow any intructions provided by the “technician”. On the contratry, you are recommended to talk to an expert to ask him/her to held deal with it properly.

The following instructions require certain levels of computer skills. If you’re not sure how to delete this harmful rogue program , you can start a live chat with YooCare experts now.

Screenshot of Fake MS Tech Support Number Scam Pop-up

Possible Damages Caused By Fake MS Tech Support Number Scam Pop-up:

Fake MS Tech Support Number Scam Pop-ups are harmful to your computer safety. If you see this alert on your computer, you must get adware or browser hijacker on your computer. The message can block you from doing anything on the PC and sometimes it freezes your Internet preventing you from browsing online. It keeps displaying numerous fake security messages to interrupt your activity on the computer. Also it may install additional spyware to your computer without your permission to increase the risk of your computer. Don’t call the toll free number because it won’t connect you to a real ‘Microsoft’ tech but to the hackers. It can violate your privacy and compromise your security. Users are suggested to ignore ‘Hacking Alert’ Pop-ups message and get rid of the virus as soon as possible.

Fake MS Tech Support Number Scam Pop-up Manual Removal Guides:

1. Since you cannot gain access to the infected computer under regular mode because of this fake message, please restart the computer and put it in Safe mode with Networking first. Here’s the guide: Restart the computer upon the locking screen and start hitting F8 key repeatedly when PC is booting up again; if successfully, Safe mode options will show up on the screen for you to select. Please use arrow keys to highlight Safe mode with Networking option and hit enter key. System will be loading files into this mode afterward.

safe-mode-with-networking

2. Open Control Panel from Start menu and search for Folder Options. Go to Folder Options window, under View tab, tick Show hidden files and folders and non-tick Hide protected operating system files (Recommended) and then click OK.

FolderOptions3

3. Under Safe mode with Networking, please hit Ctrl+Shift+Esc (Ctrl+Alt+Delete) keys together to pull up Windows Task Manager; go to Processes tab on top and scroll down the list to find processes associated with “Warning! Infected file detected” alert and click End process.

Windows-Task-Manager1

4. Open Registry Editor by pressing Windows+R keys and pull up Run box and searching for regedit.

Run+regedit7

5. Find out and delete files and registry entries as below:

%AppData%\Roaming\Microsoft\Windows\Templates\random.exe
%AllUsersProfile%\Application Data\~Random
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies\System “DisableRegedit” = 0
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies\System “DisableRegistryTools” = 0
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies\System “DisableTaskMgr” = 0

6. Restart computer back to Regular mode and check out if the warning page still shows up again.

Video Shows You How to Safely Modify Windows Registry Editor:

Conclusion

Fake MS Tech Support Number message is surely a scam virus programmed by the hackers to steal money from its victims. As soon as your computer is infected with this ransomware, your pc will be locked up, which is to push the victims to call the number provided by the virus to trick the user fall into the trap. If the victims call, they will be instructed to do some operation, which is a trick to make the users to grant the complete control of the computer to the hacker. After taking complete control, the whole computer and data on it are at extreme risk. It is not safe to use the computer for any purpose again. So, when you see the Fake MS Tech Support Number message on your computer, you should stay calm all the time. Don’t call the number as the virus says. Don’t do any operation as the “technician” on the phone says. If you don’t know how to remove the virus, you can turn to an expert in a legit company to help you deal with it.

Note: Manual removal is a skillful and risky job, if any mistakes are made in the process, you may damage your computer immediately. If you are not sure how to do, please contact YooCare PC experts 24/7 online for help right now.

Published by Sarah Poehler on July 13, 2017 1:23 pm

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