Apr 9, 2017

How to Unlock Mobile from [email protected] Scam Virus Screen?

My granddaughter’s phone has been locked with a warning, supposedly, from the police. It says, “Your device has been locked for watching illegal porn. Send an email to cybercrime [email protected] to unlock, stating she had watched pornographic material, asking for $500 within 3 days, and so on. I assume this is a scam and would like to know how to remove this “Your device has been locked for watching illegal porn” warning from her phone, unlock her phone, and protect phone front further hacking. Please help.

Is “Your device has been locked for watching illegal porn” Warning with [email protected] Real?

Did you see “Your device has been locked for watching illegal porn” message on your mobile? Someone asked you to pay a virus by emailing [email protected]? If the answer is yes, your mobile is infected with a nasty virus. The police warning is fake and it is not sent by the police. In fact, it is the hackers who created virus to attack and threaten you to pay a penalty with a non-existed criminal case and bogus police warning. Do not believe that the [email protected] scam virus screen. Like other ransomware, it blocks users’ mobile devices and demands a fine to unblock. Otherwise, you will face more serious problem with higher law enforcement agency. More fine and punishment you will get if the fine is not paid before the deadline. Most people must be so scared that they believed the “Your device has been locked for watching illegal porn” message is real and paid the fine to end trouble. However, the police threat will not disappear and the mobile device is still blocked. Nothing changes. The fact is that the “Your device has been locked for watching illegal porn” message is made up by the cyber criminals to swindle money out of innocent users. Hence, please keep in mind that it is a scam virus. It is useless to the pay the fine. You have to remove the malicious programs to unlock your mobile from [email protected] scam virus screen. Do not leave it on your mobile for long in case it steals precious information or money from you.

How [email protected] Scam Virus Works?

According to the online research, [email protected] scam virus has been spread all over the world on the Internet. If you act carelessly online, you may be attacked by this virus in any time. As soon as the virus sneaks into your mobile device, it obeys its owners’ order to get what they want from you. It changes settings and blocks your anti-virus program secretly to protect itself from being detected and removed. Once it takes control of the mobile device, it starts to get your attention by displaying a police notice which looks authentic and scary. It says that it is the cyber police who detect suspicious activities on your device. The police block your mobile device for watching illegal content like pornography with elements of child pornography, rape, and zoophilla. It also claims that every action on the device has been recorded. You have to pay a fine via a prepaid card within 24 or 48 hours. If you don’t pay the fine as it requires and try to remove the virus on your own, your criminal files will be transferred to FBI or other famous agency. It really sounds like the police tone. People who know little about computer would pay the fine without realizing that is only a scam virus. In this way, the cyber criminals can collect lots of money from mobile users. They spread viruses and gain much money every day.
In fact, the [email protected] scam virus is trying to frighten you in the name of the police. Sometimes, the [email protected] scam virus blocks everything on the device. You even can’t access the home screen or turn off the device. You only can see the [email protected] scam virus screen. Sometimes, you can turn off the mobile. However, the ransomware works and locks the whole device immediately after you turn on the device again. You can’t access the phone to fix the problem in few seconds. Sometimes, it only blocks your browser, such as Safari, Google Chrome, Internet app and firefox etc. You can call, text and use other basic apps except for the browser. Every time you you try to browse, the [email protected] scam virus hijacks your browser quickly and does not allow you access the Internet. Not like other normal notice, the “Your device has been locked for watching illegal porn” warning does not disappear though you tap “OK” button or quit browser. It is still not working even though you turn off the device. You must note that the dangerous virus will not vanish until you get it removed completely. In order to unlock the [email protected] scam virus screen, you must locate it accurately and delete it completely.

Since paying the so-called fine won’t help you remove this scam virus, manual removal is an effective solution for this. Processing manual removal is supposed to have a certain level of tech skill. If you are not sure how to start and are afraid of making any critical mistakes damaging the cellphone, please live chat with YooCare Expert now.

How Your Device Got Infected with Ransomware?

The criminals spread scam virus via various ways. Your device will be infected easily before you can react. Let’s talk some of the situations.
Situation 1: Viewing suspicious sites. Virus on malicious sites and legal sites that have been compromised can catch you and block the device immediately when you visit them.
Situation 2: Opening corrupted attachment or click on malicious links in a spam. The cyber criminals dispatch tons of spams with virus to worldwide users every day. Sometimes, virus is embedded in attachment. Sometimes, it hides on site that the malicious link redirects you to. Once you click on them, virus sneaks into your device quickly.
Situation 3: Downloading unknown software that includes malware. Sometimes, you may be convinced that a piece of certain software is useful and meet your needs very much. After you see description of the software, you may think that you will not lose anything after you install it even if it is not as useful as it says. You are totally wrong. Once you download software with virus, your device will be blocked. You are putting your device at risk.

Screenshot of similar Scam Virus


Step-by-step Guide to Unlock Your Tablet/Phone from this scam virus screen

Step 1: Please try to put the infected android phone into Safe Mode at first to unlock the screen temporarily from the powerful scam virus

(1). For various android phones: hold down the power button to bring out the menu with Power Off and Reboot option—-hold down the Power Off option (If nothing happens, please tap and hold the Reboot option instead)—-click OK on the pop-up box asking if you want to access safe mode

(2). For Samsung Galaxy S4 and Samsung Galaxy S5: power off the device first. Press power button to power it on and tab the soft-touch Menu button repeatedly

(3). For Samsung Galaxy S3 and other phones with similar customized android system: power off the device—-turn on and hold down the Volume Down button (try Volume Up or Volume Down and Volume Up together if Volume Down does not work) when the brand logo shows up

You will see “Safe mode” at the lower left corner of the screen if you access safe mode successfully

Step 2: Search and remove suspicious files which are related to the virus
Step 3: Reboot the device to get out of safe mode.


In a word, the “Your device has been locked for watching illegal porn” police threat is not real. The real thing is this [email protected] scam virus. The police will not punish someone by blocking his/her device and collecting a fine via a popup on the mobile device. Some people thought that the virus is so strong. They tried everything they know, but failed to get rid of the “Your device has been locked for watching illegal porn” police threat in the end. They believed that the message is powered by Cyber police or FBI. The fact is that the hackers also are able to create powerful thing with evil purpose by making advantage of advanced technology. The [email protected] scam virus can be anywhere. You should be careful online. As we said above, the ransomware can block the anti-virus software. Hence, it can’t help you detect and remove the virus. In this way, manual removal is the best solution. Delete every malicious files of the nasty virus by yourself which will definitely make sure that the virus is kicked off your device forever. If you have any problem in unlocking mobile from [email protected] scam virus screen, do not hesitate to contact computer experts for help!

Suggestion: Manual removal is a skillful and risky job, if any mistakes are made during the removal process, you may damage your phone immediately. If you are not sure how to start, please contact YooCare PC experts 24/7 online for help right now.

Published by & last updated on April 9, 2017 2:42 pm

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