My norton shows i have 2 infections of the Suspicious.Cloud.9.B but it will not get rid of it. It just says to delete file…I try and it says unsuccessful. I’ve restarted my PC to safe mode but not sure what to do next. Please help!
If you keep receiving an alert from Norton Antivirus or Norton Internet Security about Suspicious.Cloud.9.B virus, then your computer might be infected with a trojan horse, adware or some kind of malware. This virus has been circulating for several years and it can perform a variety of evil activities to damage a target PC. It allows hackers to remotely access your computer system, modify files, steal personal information and even install more unwanted software without your permission. Generally speaking, this type of virus is distributed in some suspicious web sites or spam emails. Unsafe free program downloading resources will also make system infected with Suspicious.Cloud.9.B too. The purpose of it is to fetch other malware and collect your sensitive information. You should not underestimate the great damages this Trojan brings to you and you are recommended to remove it as soon as it is detected.
Suspicious.Cloud.9.B virus can disable your firewall once it is installed. It creates tons of junk files and modifies your system settings in the background so as to make it steadily stay in your computer as long as possible. You will find that your computer runs incredibly slow and sometimes when you try to open some programs, they stop working and give you unexpected error messages. The CPU occupancy rate must be very high because the virus processes and files are taking a lot of memories. Your computer will be freeze all the time and you may experience intrusive and aggressive pop-ups on the screen, as well as black screen or blue screen of death issue. In some cases, the virus can interrupt your online activities too. You may find that your start page gets changed to a weird site and lots of unwanted pop-up ads come from nowhere that keep bombarding you. In addition, this Trojan can download additional threats and steal account information, passwords, online banking data and credit card information from the target users. It makes havoc on the entire system and can cause money loss, therefore you need to get rid of it as quickly as possible.
1. It can compromise your system and may introduce additional infections like rogue software.
2. It forces you to visit websites and advertisements which are not trusted and may lead you to pay money wrongly for worthless products.
3. It takes up high resources and strikingly slows down your computer speed and even causes your computer stuck frequently.
4. It may allow cyber criminals to track your computer and steal your personal information.
From malicious drive-by-download scripts from corrupted porn and shareware / freeware websites.
Through spam email attachments, media downloads and social networks.
When clicking suspicious pop-ups or malicious links.
Open unknown email or download media files that contain the activation code of the virus.
Currently many computer users had the same experience that this virus couldn’t be removed by any anti-virus applications. So the manual approach is always required to combat this virus. And here is the step-by-step removal guide for all computer users.
1. End the malicious process from Task Manager.
Once Suspicious.Cloud.9.B virus is installed, computer user may notice that CPU usage randomly jumps to 100 percent. At any time Windows always has many running processes. A process is an individual task that the computer runs. In general, the more processes, the more work the computer has to do and the slower it will run. If your system’s CPU spike is constant and remain at a constant 90-95%, users should check from Task Manager and see if there is a suspicious process occupying system resources and then end it immediately.
(The name of the virus process can be random.)
Press Ctrl+Shift+Esc to quickly bring up Task Manager Window：
2. Show hidden files and folders.
Open Folder Options by clicking the Start button, clicking Control Panel, clicking Appearance and Personalization, and then clicking Folder Options.
Click the View tab.
Under Advanced settings, click Show hidden files and folders, uncheck Hide protected operating system files (Recommended) and then click OK.
3. Open Registry entries. Find out the malicious files and entries and then delete all.
Attention: Always be sure to back up your PC before making any changes.
a. Press Windows key + R to open Run box. In the “Open” field, type “regedit” and click the “OK” button.
Then a Registry Editor window will pop up as the following picture shows:
b. Search malicious files and registry entries and then remove all of them:
%AllUsersProfile%\[random]
%AppData%\Roaming\Microsoft\Windows\Templates\[random]
%AllUsersProfile%\Application Data\.exe
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\[random]
HKEY_LOCAL_MACHINE\Software\Microsoft\Windows NT\CurrentVersion\Temp
Suspicious.Cloud.9.B virus is categorized as a malicious Trojan virus that usually proliferates through malicious websites, spam email messages, unsafe downloads. It can enable cyber-criminals to spy on you, steal your sensitive data, and gain backdoor access to your system. Once installed, it slows down your system performance and disconnects the Internet frequently. You may experience system crash and file missing problems. Your firewall will be turned off or disabled immediately. Besides, the virus can create a backdoor and connect to a remote server, allowing a remote attacker to gain control on the compromised computer. Thus, your private and critical information may be captured by a remote host who will use them for Internet crimes. It gives your computer fatal damages so you need to delete Suspicious.Cloud.9.B immediately once upon detection.
Note: If you are not knowledgeable enough to be able to distinguish the location of this virus, or you are afraid of making mistake during the manual removal, please contact experts from Yoocare Online Tech Support for further help.
Published by on April 30, 2016 8:35 am, last updated on April 30, 2016 8:35 am
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